Help Desk & User Support Technician [Portugal]

 

Introduction:

ReTech Labs is looking to hire a Help Desk/User Support Technician. This role is full-time, remote in Portugal. The position is part of our support team providing useful technical assistance to our Rebotics team and our customers. This is an entry-level position.

Job Description:

Key Activities

• First point of contact for customers seeking technical assistance via phone or email
• Documentation/tracking incoming calls from initial contact to resolution
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Guide the customer through the problem-solving process
• Complete projects during slow times
• Other duties as assigned

What You will bring

• Previous experience providing customer support helpful, but not necessary
• Excellent communication skills with proficiency with English a must.
• Fluency with Spanish a plus
• Must be technically savvy and passion to learn
• Basic computer knowledge including Microsoft skills
• Ability to multitask
• Strong understanding of providing superior service to customers
• Must be eligible for Portuguese contract
• Values that align with ReTech Labs which include Integrity, Passion, Empathy, Tenacity & Creativity

About Us:

Who We Are

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.

 

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