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About the team
This is a great opportunity to join an innovative company at a time of amazing growth that has a team of fun, passionate people with a vision of helping Zillow Group users make smarter decisions about buying, renting, owning and selling homes. While we are very focused on serving our clients and improving our business metrics, we are also a group of fun, passionate people – you won’t be bored with us!About the role
Zillow Group is looking for a Partner Success Specialist to join our New Construction team. In this position, you will engage, onboard and help educate home builders on capturing the best content for New Construction. Are you a detailed, successful self-starter who wants to develop a career with the nation’s largest real estate network? Then look no further. Your daily responsibilities will include:
- Mastering Zillow Group’s drive for excellent content from our New Construction clients, setting up clients for success and ensuring positive results
- Work closely with your partners in sales to set new advertisers up for success by accurately describing how our listings and display products work
- Lead clients through the onboarding process, assist with new community buildouts and work through problems that arise post-launch
- The onboarding experience should be an extension of Sales by revisiting product sold (PC Classic, PCS) and explaining all product features (Tour booking, 3D Homes, Builder Profile, Lot Availability, Video Walkthrough, etc).The PSS should be a Subject Matter Expert in all product offerings
- Drive for excellent content quality from our Builder partners
- Attention to detail – you pride yourself on being organized and know how to work to minimize errors and increase efficiency
- Responsible for logging activity via Salesforce (i.e., scheduling outreach attempts, onboard complete)
- Heavy phone / Zoom / screen sharing work with builder partners throughout the day.
- Be a team player- be willing and able to openly communicate with all customers and members of other departments.
- Work cross-functionally with NC Support, SEs, OPS, & Billing to assist and resolve other internal cases
- Must be self-motivated
- 100% Align and Represent Zillow Group’s Core Values
Who you are
- 3+ years of Customer Service experience
- Outstanding people skills, and strong written and oral communication skills
- You know what success looks like and are willing to perform the daily activities to accomplish goals
- You are a time management pro and are self-driven to act quickly upon requests
- Possess a high energy, strong desire to achieve top results with a charismatic, positive "can do" attitude via phone and in person.
- High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment
- Have a basic understanding of Salesforce (Lightning) and a commitment to tracking activity.
- Proficient in MS Office applications, primarily Excel and Outlook
- Technically apt and willing to learn new systems and take on additional tasks
- Experience in online advertising sales is preferred but not required
- High level of organization and attention to detail
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
