Who We Are
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
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What We Do
First American Exchange is a 1031 exchange intermediary that is a wholly owned subsidiary of First American Title Insurance Company, one of the largest title insurers in the nation. Both First American Exchange and First American Title Insurance Company are owned by The First American Corporation (NYSE: FAF), which traces its history to 1889. First American Exchange provides comprehensive 1031 tax deferral services to business owners and real estate investors in connection with the sale and acquisition of investment property. For more information, visit www.firstexchange.com. We are looking to add an Exchange Officer to our growing team in Salt Lake City, UT. In this role you will be responsible and Manages 1031 Exchange Transactions on behalf of customers. You will work with internal and external customers to initiate, process and close 1031-Exchange Transactions.
What You’ll Do
- Open Exchanges: Handle Inquiry calls. Review Purchase Agreement and/or Escrow Instructions. Type/send Exchange Agreement and Opening package.
- Processing: Process mail/update files using calendar/tickler systems. Monitor time deadlines and closing dates. Prepare Assignments, Amendments, Indemnities, etc. as required.
- Closing: Review estimated closing statements for approval. Acceptance/Disbursement of funds. Collect fee and interest income as applicable. Oversee collection of outstanding documentation as required. Monitor final disbursement of exchange closing statement and return of excess funds. Monitor final disbursement of 1099s as required.
- Customer Service/Business Development: Trouble Shooting: Phone duties to develop clientele and maintain high level of customer satisfaction for existing clients. Follow up with existing and potential clients for increased business. Direct marketing contact with clients such as lunches, cards, etc. Accountability to all monthly and annual goals. Submit weekly and monthly log reports as required. Assist Manager with Indirect marketing contact via multiple marketing tools.
- Accounting: Manage all daily pass- through and savings deposits. Opens and Closes savings accounts. Monitors incoming wires and initiates Outgoing wires. Balances pass- through accounting daily and maintains daily accounting folders. Properly maintains daily control ledgers. Collects proper fee and interest income and deposits same as required. Audits exchange file and ensures file is in proper file order. Process accounting mail daily. Follow up on outstanding checks as applicable. Prepares final Exchange Closing Statements. Disburses final exchange credit as applicable. Submits Weekly/Monthly reports as required.
- Reports: Manages and reviews all Daily Journals and Extract reports as required. Reviews and manages all SMS reports as well as addressing any problems that should arise and working with accounting to correct immediately. Reports and manages revenue reports. All monthly reports and kept in a file system and managed as well as shipped out as deemed appropriate.
What You’ll Bring
- Passion for helping customers while maintaining a professional and positive attitude
- Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies
- Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships
- Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues
- Thrives in contributing to a team, working together to deliver beyond customer expectations
- High School Diploma/Equivalent
- 1-2 years related experience
- Experience and understanding of 1031 rules and regulations
**This role is open to remote work**
Pay Range: $24.76 – $43.03 hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
