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Routing Specialist
Schedule Options:
- Schedule 1: Sunday-Thursday (9am-5:30pm local time)
- Schedule 2:Tuesday-Saturday (9am-5:30pm local time)
- Schedule 3: Sunday-Wednesday + Friday (9am-5:30pm local time)
Do you have the business savvy and problem-solving skills necessary to drive continuous improvement at scale? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for the Routing Operations team.
Transportation Routing is looking to add a Routing Specialist to our team. This person will play a key role in planning routes that deliver perfect, cost effective orders at scale for one or more of Wayfair’s last mile depots.
What you will do:
- Execute daily outbound resource plans to achieve customer experience, speed, and cost goals
- Use data to drive continuous improvement in core business outcomes: Planned Stops per Route, Transportation Efficiency (Utilization), Scheduled Dwell, In-Window %, Routes Hrs, and Route Review Timing.
- Proactively monitor upcoming routes, identifying efficiency opportunities, correcting input defects, and resolving potential violations of customer experience and operational feasibility
- Publish routes to local depot within agreed upon SLA
- Partner with local depot and centralized network planning teams to meet throughput requirements of building
- Facilitate local site feedback to identify trends, change settings, or proactively address local situation (e.g. bridge closure, weather event, carrier training)
- Be a subject matter expert in Routing software (Descartes) to reduce defects and time-spent routing while achieving business objectives
- Provide direct input to Routing + Scheduling technology teams about existing tools and make recommendations for process changes/improvements
Key Competencies for Success:
- Bias for action and continuous improvement: Delivers results at an incredibly high level, incredibly consistently
- Prioritizes tasks, swiftly identifies tasks requiring additional support from manager, and proactively provides updates to manager
- Able to effectively carry on with tasks, using guidance from standardized documentation or manager, in a reasonable timeframe when deviations occur from the norm for tasks
- Supports port mortem learning opportunities with the broader team and stakeholders, as needed
- Utilizes all tools and scripts available to analyze data from various sources
- Sanity checks data by proactively asking questions and verifying assumptions
- Comfortably presents & converses with functional team
- Utilizes data when providing written updates to peer stakeholder groups, clearly describing key takeaways and findings
- Creates artifacts/ trackers that are easy to follow & can be shared with broader stakeholder groups
- Documents process flows and SOPs for processes, as needed
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.
